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DnielNmeth-1672 avatar image
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DnielNmeth-1672 asked ·

Sandbox issue ( never ending loop )

Dear all!

Is there somebody who faced with the same issue?

My sandbox wants constantly load in and sign me in within an infinite loop. Now I am not able to use my Azure Cloud Shell because of it, and progress with the Azure modules.

I tried to clear all the cookies, and log back. But it didn't solve my problem. Also tried out a different browser. Earlier I didn't face this issue. I also tried to jump to the next module and my sandbox was deleted and a new was created but I had the same issue. So jumping to a new module is not a solution. I tried to wait for 4 hours as well until my sandbox expire and retry. ( Actually the sandbox activation is always successful, however signing in.... and the sandbox checking is never-ending)

I could demonstrate clearly with a video but I can only attach just pictures. So the sandbox loading never-ending, and the progress bar restarts again and again. Signing in.... repeatedly


Any suggestion ?



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meherfatima-7774 avatar image
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meherfatima-7774 answered ·

Hey im Glasweefselbehang ,
The same thing happened with me a couple of days ago , i tried the every solution created in my mind but it is not a very big issue . You just have to wait and restart your computer , in 12 to 15 days you will be out of the sandbox!
i experienced it.


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Hi Glasweefselbehang! Thanks for your comment!

But, I don't really understand. What is happening in the background?
Restart my computer ?? ( I restart every day )
I don't have 12-15 days to waste. I need to progress with my training. How can I escalate to Microsoft?

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

You can try to get support here (Report Feedback):

https://docs.microsoft.com/en-us/learn/support/


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten


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Hi Andreas!

Thank you. Yes, I had found this support site, 4 days ago, I sent out a report. But I haven't got any help so far.




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