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NicoScot-6781 avatar image
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NicoScot-6781 asked emilyhua-msft commented

Explorer on Windows10 does not recognise office apps

Hi, I have Microsoft office installed on my laptop (Office 2016) and I've had it for years. All was working well until today when I did a Windows update (I have been running Windows 10 since it came out). Suddenly I cannot double click on the office files to open them, for Excel and PowerPoint documents it asks me "How do you want to open this file?" and suggest I look for an app on Microsoft Store, but of course on Microsoft store it tells me that I already own the Excel App and have it installed.... For Word documents it opens them in WordPad... Now the weirdest thing is that I have two user accounts on my laptop, when I am logged on my main user account there are no issues whatsoever but when I am logged on my second account that's when I have problems! I have tried to do a repair on the app but it does not work - see the screenshot attached. I haven't gone down the path of uninstalling and reinstalling since it works on my other account. Does anybody have a solution? ![80043-screenshot-excel-details.png][1] [1]: /answers/storage/attachments/80043-screenshot-excel-details.png

office-excel-itprooffice-word-itprowindows-10-application-compatibility
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emilyhua-msft avatar image
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emilyhua-msft answered

@NicoScot-6781

The Excel app shown on your image is not a traditional Excel application.
Please log on the Windows account with this issue, then go to Control Panel > Programs > Programs and Features, check whether there is Office 2016 displayed on Control Panel.

1. If yes, you may go back to Start menu > Settings > Apps > Excel (Or Word, PowerPoint) > Uninstall, just keep a traditional Office suite left like the following screenshot.
80380-capture52.png

  • If this step does not work, please go to File Explorer > Right click one Office file, such as one Excel workbook > Properties > Check whether the application is Excel.

  • You could click Change > More apps > Look for another app on this PC (The last option) > Locate to the root directory of the Office installation, choose EXCEL.EXE to open, click Apply, OK.
    (For example, the 64-bit Office Professioanl Plus 2016, the path is C:\Program Files\Microsoft Office\Office16.)
    The 64-bit Office Home&Student 2016, the path is C:\Program Files\Microsoft Office\root\Office16.)

  • The same step for other Office apps.

2. If not, the all Office apps seem to be installed from Microsoft Store. I would suggest you check the default app which used to open these files directly.
Click Default Apps on left button list > click "Choose default apps by file type" at bottom > make sure some Office files, such as the default app for .xlsx, .xls are Excel, for .docx, .doc are Word.
80358-capture53.png

Any updates, please let me know.


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StefanBlom-6438 avatar image
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StefanBlom-6438 answered

Which version of Office are you running? If you have a subscription or a perpetual license, you should be able to install the desktop versions via your account at https://account.microsoft.com/services.

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NicoScot-6781 avatar image
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NicoScot-6781 answered emilyhua-msft commented

Hi to all,
Thanks for your responses.
It was a tricky situation so hard to describe accurately.
I could not apply the solution from emilyhua-msft as I could not find the Excel or other apps and programs in the lists (they just were not showing anywhere!!).
In reading StefanBlom-6438 comment I knew I had a desktop version of office installed so I looked again through the Apps and Feature and found one called "Microsoft Office Desktop Apps", I selected it and clicked repair, which this time did not send me an error message, "et voila"! I can double click on my Office files in the explorer again!
Cheers,
Nicolas

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Usually, the product is called Microsoft 365 apps for business or Microsoft 365 apps for enterprise. These are names of a locally installed organization/corporate version of Office.

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@NicoScot-6781
Thanks for your reply.
I am glad that your issue has gone away.
I suggest you click "Accept Answer" and upvote it for your answer, as this action would help other forum users who encounter the same issue and read this thread.
Thanks for your understadning.

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