question

WifyOppen-1759 avatar image
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WifyOppen-1759 asked RitaHu-MSFT edited

WSUS Offline server not importing all data

Hi.

I got 2 servers, one Online WSUS server, where i download all the updates. Then i got a Offline Wsus server, on an airgap network.

What i do is, to download all the updates on my online server, look at every download is downloaded. (Content folder is 60GB)

I then go to CMD and do a Wsustil.exe export export.xml.gz export.log

Copy the Gz file, log and the Content folder to my offline Wsus server. (Everything in same locations)

Then do an wsustil.exe import export.xml.gz import.log

When its done i wait a bit and open my Wsus, aprove all the updates. but i can see many of them still says "this update needs to be downloaded"

if i look at the first screen i can see it says 19gb out of 69gb downloaded.

Why did it not apply all the updates to my offline wsus?

windows-server-update-services
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RitaHu-MSFT avatar image
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RitaHu-MSFT answered RitaHu-MSFT edited

Hello WifyOppen,

Thanks for your posting on this forum.

Please refer to the below link to import updates from the export server(Connected WSUS Server) to the import server(disconnected WSUS Server):

https://docs.microsoft.com/en-us/mem/configmgr/sum/get-started/synchronize-software-updates-disconnected

I would like to summarize this link to help you come out quickly:

  1. To verify that software updates synchronization has completed successfully on the export server

  2. Export process for software updates
    To copy local files from the export server to the disconnected software update point server(Binary update files which are used to install on the clients)
    To export software updates metadata from the WSUS database on the export server(Metadata which shown on the WSUS console)
    Please note that follow the steps one by one. The above order cannot be confused.

  3. Import software updates metadata
    To import metadata to the database of the import server

Please feel free to inform me if you have any questions of the above. Thanks for your time.

Regards,
Rita


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WifyOppen-1759 avatar image
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WifyOppen-1759 answered

Yes first i do an wsusutil.exe export export.xml.gz export.log on the Online Wsus.

Copy the files + the Wsus content over to the Offline server.

Then do an wsusutil.exe import export.xml.gz import.log

I then go into my Wsus on my offline server, then i can see all the updates are there.

I then approve them all.

But then it says, they are not downloaded. I even wait a few hours, still nothing.

In the main screen i can see it says 0 out of 10gb downloaded.

But nothing works.

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WifyOppen-1759 avatar image
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WifyOppen-1759 answered RitaHu-MSFT edited

80458-notworking.png


It never really ingest any of the updates, just stuck at 0,94mb



notworking.png (23.8 KiB)
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Have found any error information on the SoftwareDistribution.log?

In addition, please follow the below steps to redirect the approved updates to Not Approved. Then we could try to approve the needed updates one by one. I noticed that you have approved too many updates at the same time. It seems that you have approved too many updates same time and then this issue occurred.

Here is a screenshot for your reference:
80817-1.png

Note that we could press shift to select multiple contiguous updates to filter out approved updates at the same time.

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1.png (28.0 KiB)
WifyOppen-1759 avatar image
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WifyOppen-1759 answered RitaHu-MSFT edited

Hi.

So i got a new issue aswell.


for some reason all my PCs are stuck on this, "have not reported yet"


How do i change this?

81200-notworking3.png



notworking3.png (18.9 KiB)
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Could we check the error information on the Event Viewer on the import WSUS Server(internal WSUS)? Please refer to the below picture to filter out the event of WSUS:
81453-20.png

Please remember to share the Event ID and error information with me.

In addition, I recommend to check the Event Viewer of the Bits client.
Reference picture:
81491-21.png

Thank you very much.

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20.png (73.0 KiB)
21.png (26.4 KiB)
AJTek-Adam-J-Marshall avatar image
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AJTek-Adam-J-Marshall answered

See my guide:

https://www.ajtek.ca/wsus/client-machines-not-reporting-to-wsus-properly/

Run the client side script, and if that doesn't work, continue down the page to see the troubleshooting steps.

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