question

JohnStraumann avatar image
0 Votes"
JohnStraumann asked erinding-msft commented

Vision 2016 Pro no Stencils?

Hi all:

I tried to create a new diagram in Vision 2016 Pro this morning and don't see any stencils no matter what diagram type I select (see attachments). Has anyone seen this and/or know of a fix, or is this Microsoft's way of forcing me to upgrade to a monthly Vision subscription?!80235-visio1.png80255-visio2.png


office-visio-itpro
visio1.png (263.6 KiB)
visio2.png (76.9 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

What do you see when you click More Shapes in the stencil area?

0 Votes 0 ·

1 Answer

erinding-msft avatar image
0 Votes"
erinding-msft answered erinding-msft commented

Hi @JohnStraumann

Based on your description, I have some questions as below.

  1. Do you mean that this occur on every diagram type like Wireframe Diagram?

  2. Can you see stencils before?
    If yes, do you have any operations recently like updating?

  3. What's the version of your Visio?
    80459-image.png
    You could go to File>Account>Product Information>About Visio to check the version.

  4. Can you "Click the More Shapes menu above to browse shape categories and open stencils" successfully?

Any updates, please let me know.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


image.png (25.2 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @JohnStraumann
How is your issue going now?

0 Votes 0 ·