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MarkKlaver-8598 asked JennyFeng-MSFT commented

Quick assist disconnects when using USB3.0 docking with multiple screens

I'm the helper, when I connect the Quick Assist session I can see the 3 screens for a second but than it disconnect saying the remote party disconnected the session. It reconnects and the same thing happens over and over again. If the other side disconnects the USB3.0 Docking station everything is on 1 screen (laptop) and it works fine. The docking is using the standard DisplayLink drivers from Displaylink. NIC Ethernet not connected (laptop all work via Wifi) pretty annoying

windows-10-hardware-performance
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@MarkKlaver-8598
Hi,

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@MarkKlaver-8598
Hi,
According to your description, it is difficult to reproduce your situation.
I suggest you try the following methods to see if the problem can be solved:
https://www.surfacetablethelp.com/2017/04/quick-assist-app-fails-not-working-in-windows-10-creators-update.html
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

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SSengupta-4080 avatar image
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SSengupta-4080 answered

Uninstall and reinstall Quick Assist via Opional Features and recheck.

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MarkKlaver-8598 avatar image
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MarkKlaver-8598 answered JennyFeng-MSFT commented

I have not option to uninstall en reinstal Quick assist via Optional features.
Next week I'm consulting my IT departement to check if they can uninstall it.

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