question

MarkGrant-0478 avatar image
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MarkGrant-0478 asked ·

inviting some external guests on Microsoft Teams

Hey Sam,

I was wondering if you might know of a way around this, as I’ve had it reported to me a few times.

I have enabled Guest access in Teams and I'm trying to add some external users to a Team page, but there’s a couple of users where we’re getting the following error for:

" We ran into an Issue. Please try again later."

I'm not getting any specific error other than the above. I have also been able to add other guests who share the same domain name, so I presume this relates to the affected users email address specifically.

Are there any particular issues that may affect this? I believe the email address for the guest could be a n alias of another email address. Would this impact our ability to add them?

Thanks

office-teams-windows-itpro
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TKujala avatar image
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TKujala answered ·

I recommend you to check the latest update of the Teams application.

https://support.microsoft.com/en-gb/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1

Then clear the cache.

Close Teams and delete all contents from the following location.

%appdata%\Microsoft\Teams


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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi Mark!

Does this issue persist all the time?

If you are the admin in Microsoft Teams, please make sure you have followed all the steps in the checklist below:

*Make sure the guest access option at the Team org-wide level is turned on.

*Make sure you have Configured Azure AD business-to-business settings.

*Make sure you have configured Microsoft 365 Group and make sure this setting “have Configured Azure AD business-to-business settings” is selected.

*Configuring share settings in SharePoint.

*Make sure you enter the full email address of the guest user.

Besides, you can also try to run the following command after connecting to Office 365 admin:

Set-MsolCompanySettings -UsersPermissionToReadOtherUsersEnabled $True

For more details about it, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/guest-access-checklist

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