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MatthewBarrett-5898 avatar image
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MatthewBarrett-5898 asked brtrachMSFT-0711 commented

Error when trying to purchase cert for custom domain

I have added a custom domain to my web app but, when I try to purchase a cert for it, I get an error. There is no real description, just default error. I have purchased many certs before without issue, for other domains and I cannot figure why this one will not work? I have a tracking ID, service request id, and a deployment correlation ID from the error if that will help.

azure-webappsazure-webapps-ssl-certificates
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ChrisEvans-3105 avatar image
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ChrisEvans-3105 answered brtrachMSFT-0711 commented

We are also encountering a similar issue trying to purchase a standard Azure App Service Certificate - we've also done this several times in the past, but for this particular time we are receiving this error:

 {
     "status": "Failed",
     "error": {
         "code": "CertificateResellerWebService_CertificateCreationError",
         "message": "Failed to create certificate order",
         "details": [
             {
                 "message": "Failed to create certificate order"
             },
             {
                 "code": "CertificateResellerWebService_CertificateCreationError"
             },
             {}
         ]
     }
 }


We have tried this with different users in our directory including the Owner to see if it was related to user permissions, and via both the Classic and Preview blades for creating the certificate. Same result every time.

Are we able to resolve this via a private message?


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