How can we connect Azure chat bot to service now?
How can we connect Azure chat bot to service now?
@Manu123-0216 There is an option to use a experimental skill to connect service now to a bot. Here is a demo with a transcript that can be viewed in the bot framework emulator.
Channels is an option but service now is not available as a supported channel. Direct line channel is an option that can be integrated since it is a standard channel offering.
@Manu123-0216 I think the skill transcript demonstrates using service now as a knowledgebase. I think you can try this approach.
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