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Manu123-0216 asked romungi-MSFT commented

connect azure chat bot to service now

How can we connect Azure chat bot to service now?

azure-bot-service
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romungi-MSFT answered romungi-MSFT commented

@Manu123-0216 There is an option to use a experimental skill to connect service now to a bot. Here is a demo with a transcript that can be viewed in the bot framework emulator.

Channels is an option but service now is not available as a supported channel. Direct line channel is an option that can be integrated since it is a standard channel offering.


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Thanks rorhungi. The requirement is to use Service Now as Knowledgebase.

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@Manu123-0216 I think the skill transcript demonstrates using service now as a knowledgebase. I think you can try this approach.

If this answer was useful, please feel free to accept as answer. Thanks!

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