question

EtienneFRITSCH-3440 avatar image
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EtienneFRITSCH-3440 asked GraceHE-MSFT commented

In remote desktop/App clipboard the HTML version of text is not available

Hi,
I have an issue with remote desktop access and remoteApp clipboard.

My use case is :
- The user copy some text from Microsoft Word to the clipboard.
- The text is passed in a browser in a "contenteditable" field in a remoteApp.

The issue is that if I do it in a local browser everything is OK. The HTML version of the word document is passed inside the browser and the text formating is kept.
But, if I do the same when the browser is inside a remoteApp/remote Desktop the formatting is mostly lost.

With the help of the "InsideClipboard" tool I can see that on my local computer I have an HTML version of the Word document available in the clipboard, on the remote desktop this version is not synchronized and is missing. It is very strange because all the versions of the document (text, native, rich text format, ...) seems to be available EXCEPT the HTML one.

For information my local computer in Windows 10 with latest updates, and the remote is a Windows Server 2016.

Can you please help me to resolve this issue/bug that is very annoying for the users since this application have been moved to RemoteApp.

Thanks.

remote-desktop-servicesremote-desktop-client
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Hi,
We are looking forward to your reply and ready for help.

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Hi,
We haven't heard from you for several days, any update?

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1 Answer

GraceHE-MSFT avatar image
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GraceHE-MSFT answered GraceHE-MSFT commented

Hi,
Thank you for posting your query. According to your discription, here are some hints you can try to fix it.

You should make sure you allow the redirection on the RDGateway Connection Authorization Policy directly.
Edit Group Policy\ Computer Configuration \ Administrative Templates \ Windows Components \ Remote Desktop Services \ Remote Desktop Session Hosts \ Device and Resource Redirection \ Do not allow clipboard redirection

Here are some related links you can refer to.
Copying local files to an RDP session through RD web access
https://social.technet.microsoft.com/Forums/en-US/b7fd54f6-baf4-4624-8987-aec971d681dd/copying-local-files-to-an-rdp-session-through-rd-web-access?forum=winserverTS

Fix – Unable to Copy and Paste to Remote Desktop Session
https://www.technipages.com/unable-to-copy-and-paste-to-remote-desktop-session

Best Regards,
Grace

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

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Thanks for your answer.

I will have a look at the policy but I don't think it will be helping because the clipboard is already allowed and working in the remote desktop/app, the issue is that the specific HTML format is missing. All the other format in the clipboard are correctly synchronized.

Regarding the two additional link the first one is about file transfert, and it is already working, the second one I think you copied the wrong link because I don't see any relation to the subject?

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GraceHE-MSFT avatar image GraceHE-MSFT EtienneFRITSCH-3440 ·

Hi,
Thank you for your feedback. You could try the policy and see whether it is helpful. I have corrected the link and you may refer to. Please let us know the latest news and I will keep finding solutions for you.

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