question

gavint avatar image
0 Votes"
gavint asked SharonZhao-MSFT edited

Set up dial by extension to forward numbers externally?

I am looking to set up a process with Microsoft Teams where we set up different extension numbers and forward each extension number externally to different phone numbers. Is this possible? Do each user with extension number need to have a phone system and calling plan license?

I know that auto attendant can redirect calls externally but there is only 9 different dial keys to redirect. I have multiple users who do not need a calling plan as they will never be calling out but need to receive redirected calls. For example, an auto attendant account set up with a phone number. User calls the auto attendant, extension 123 will be forwarding to External User A, another caller calls extension 234 will be forwarding to External User B.

office-teams-windows-itprooffice-skype-business-server-enterprise-voice
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

This question is more related to Microsoft Teams, I will remove office-lync-server-enterprise-voice tag. Thanks for your understanding.

0 Votes 0 ·

1 Answer

SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered

@travisg12,

Question 1. I am looking to set up a process with Microsoft Teams where we set up different extension numbers and forward each extension number externally to different phone numbers. Is this possible?

No, the Dial by extension feature is to connect with users in your organization by dialing their phone extension.

Question 2. Does each user with extension number need to have a phone system and calling plan license?

If you just want to assign an extension for user, it needs no phone system and calling plan license. If you want to use enterprise voice feature, a phone system license is necessary. About how to assign an extension to users, please refer to this article.

According to your requirement, you could add call queues to auto attendants as a workaround. Users who need to receive redirected calls could be added to call queues.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.