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DaniloRocha-0211 avatar image
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DaniloRocha-0211 asked ErlandSommarskog commented

BugCheck - The Computer has reboot from a bugcheck

Dear, good morning. I have a VM running windows server 2016 and after adding CPU because of SQL utilization the vm restarted alone and returned me the event id 1001 BugCheck. Error: "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80dfd0c9e23). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f19037b5-cf80-4131-8420-039c2c7abf4e." Could parse the . DMP and point me to the cause of this bug? https://1drv.ms/u/s!AjgKtRsc_hChjRiKu6F88JlGtUZ7?e=v0QAWr![80680-captura-de-tela-2021-03-23-112623.png][1] [1]: /answers/storage/attachments/80680-captura-de-tela-2021-03-23-112623.png

windows-server-2016
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You can use a tool called Winbdg to analyse the dump that you have captured. In the Winbdg, you can know the cause of this issue. How to use Winbdg, you can see Analyzing a Kernel-Mode Dump File with WinDbg - Windows drivers | Microsoft Docs. You can also use Driver Verifier to examine drivers. As it concerns Microsoft's privacy, if this issue is urgent, you can open a case.


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DSPatrick avatar image
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DSPatrick answered

Windows debugging is beyond the scope of forums support. You can start a case here with product support.
https://support.serviceshub.microsoft.com/supportforbusiness

--please don't forget to Accept as answer if the reply is helpful--





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TomPhillips-1744 answered
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DaniloRocha-0211 avatar image
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DaniloRocha-0211 answered ErlandSommarskog commented

Thanks for the feedback.

I mentioned the CPU question, why the VM started to restart itself after adding CPU in it.

On 03/05/2021 we added more resource to this vm, vm restarted (crashed) alone for 4 times in 3 days, on 06/03, 07/03, 08/03, on 08/03 we remove the cpu which was added on 03/05 the machine functioned normally until 03/22, when again we added cpu and the vm started to restart itself.80834-06032021.png80835-07032021.png80823-07032021-2.png80836-08022021.png



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So what Tom is saying that you should consider to change the tag to something appropriate than SQL Server to get more informed feedback.

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XingHuang-MSFT avatar image
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XingHuang-MSFT answered

You can use a tool called Winbdg to analyse the dump that you have captured. In the Winbdg, you can know the cause of this issue. How to use Winbdg, you can see Analyzing a Kernel-Mode Dump File with WinDbg - Windows drivers | Microsoft Docs. You can also use Driver Verifier to examine drivers. Please understand due to security policy, we could not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.https://support.microsoft.com/en-us/help/4341255/support-for-busines.


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MdRubiatHaque-0645 avatar image
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MdRubiatHaque-0645 answered ErlandSommarskog commented

Hi, I am Rubiat.

I have the same problem. Is it solved or not? If it is solved then please explain the solving procedure.

Thank you

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Rather than piggy-backing on an old thread, start a new thread describing your problem from start to end. While your problem may similar to the issue in this thread, the underlying reason could be different.

Don't forget to include the output of "SELECT @@version" in your question.

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