question

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MartinVeverka-2352 asked JimmyYang-MSFT edited

Teams access

Hello,
I am trying to newly use MS Teams therefore I registered with my company e-mail xxx@xxx.cz but unfortunatelz it is not working.
When I try to connect then I receive following error ”Somebody already set up Teams for your organization. Ask administrator to help you with start of application”. Unfortunately I can not get info who is administrator. Please could you advise?
Thank you in advance.
Martin Veverka
Logistic manager

office-teams-windows-itpro
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@MartinVeverka-2352

For security purpose, I covered some private information in your thread. Thanks for your understanding!

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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT edited

@MartinVeverka-2352

In general, the possible causes are as below:

1.Someone has already set up Teams for you.

2.Your email address is tied to both a work and a personal account.

3.You're trying to sign up for your work account by using a free tenant.

You can try the resolutions in this link:

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup-teams



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@MartinVeverka-2352

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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Unfortunately I havent solved it yet. Non of above advice helped.

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@MartinVeverka-2352

Have you read this blog? Does it work for you?

https://www.technipages.com/someone-already-set-up-teams-for-your-organization

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


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