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Mahmoud-Hanafi asked Mahmoud-Hanafi answered

Remove Preservation lock on Exchange online retention

How will we vote on allowing the global admin consumer from the Preservation lock function being removed?

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Mahmoud-Hanafi answered

This issue was addressed after I filed a support request with Microsoft, and they reversed the lock.

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michev answered Mahmoud-Hanafi commented

Now sure what you mean by "vote" here. You cannot remove a Preservation hold once locked, that's the whole idea behind it. You can try opening a support ticket and see if Microsoft has decided to provide some path for removing a lock.

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Hello Michev
Thank you for your response; that is exactly what I am doing right now; I've opened a support ticket to see if this lock can be removed from the backend (Microsoft PG Team).

One of our team take this action by mistake.

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Hi Mahmoud
Did you get a response from Microsoft?
Cheers,
Steve

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Hello SM
Yes, they did that for me, and the lock has been reverted.

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