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milliretmoncada-2384 avatar image
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milliretmoncada-2384 asked JeffYang-MSFT edited

I cant receive emails in my new iphone

I can’t receive emails in my new iPhone... I don’t know what is the problem becuase when I am trying to connect they sent to me a message that say can’t connect to the server

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered JeffYang-MSFT commented

Hi @milliretmoncada-2384,

Welcome to our forum.

When I am trying to connect they sent to me a message that say can’t connect to the server.

Does this issue only happen from your phone side? In order to further confirm your issue, it is suggested for you to try logging in to your email account and receive emails from your web mail side and see if the issue has any difference there.

If you can successfully receive emails from your web mail, I'm afraid that there might be something wrong with your Outlook for iOS, please try to remove your email account and manually re-add it to see if the issue could be resolved. If the issue still continues, please kindly understand that here we mainly focus on general issues about Outlook desktop client and know little about Outlook for iOS. To better solve your issue, I would suggest you to post a new thread to the dedicated forum for Outlook for iOS.

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your issue could be resolved soon.


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Hi @milliretmoncada-2384,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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