question

FabianWilson-0919 avatar image
0 Votes"
FabianWilson-0919 asked saldana-msft edited

Config Manger Client Install Fails

The config manager client install is failing on a few computers in our company. Please see the uploaded log files. Config manager 2006 [81712-clientmsi.log][1][81704-ccmsetup.log][2] [1]: /answers/storage/attachments/81712-clientmsi.log [2]: /answers/storage/attachments/81704-ccmsetup.log

mem-cm-generalmem-intune-device-configurations
clientmsi.log (158.0 KiB)
ccmsetup.log (223.1 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HanyunZhu-MSFT avatar image
0 Votes"
HanyunZhu-MSFT answered HanyunZhu-MSFT edited

Hi, @FabianWilson-0919

Thanks for posting in Microsoft Q&A forum.

Error 1603 indicates that some prerequisites do not meet.

For the problem, it is suggested to uninstall the CM client software manually and reinstall it.

To uninstalling the ccmsetup.exe, please refer to the following steps:
1) You can obtain the ccmsetup.exe from both the server and client side.
The following is the location of client source files C:\Windows\ccmsetup.
And you can get it from the CM server share folder as well. The location of the ccmsetup.exe on the server is C:\Program Files\Microsoft Configuration Manager\Client.
2) Open the Windows command prompt with administrator's permission.
3) Change the folder to the location in which ccmsetup.exe is located.
4) Run the command: ccmsetup.exe /uninstall.

If the installation still fails, you can try to copy the entire client installation file to the client computer, and then install it.
You can run the following commands on the client:
xcopy \\<site_server>\<share folder>\client c:\client /e /I /c /h /r
cd c:\client
ccmsetup.exe smssitecode=<site_code>

In case the above installation method still fails, please share the latest ccmsetup.log again (with sensitive information masked).

Thanks for your time.



If the response is helpful, please click "Accept Answer"and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HanyunZhu-MSFT avatar image
0 Votes"
HanyunZhu-MSFT answered

Hi, @FabianWilson-0919

Thanks for posting in Microsoft Q&A forum.

In addition to the above installation methods, there is another solution you can try.

Please refer to the following steps:
1) Open the command prompt as administrator.
2) Navigate into C:\Program Files\Microsoft Policy Platform
3) Run the commands: mofcomp ExtendedStatus.mof
4) Retry SCCM client installation

Please share the latest ccmsetup.log again (with sensitive information masked) if this installation method still fails.

Thanks for your time.


If the response is helpful, please click "Accept Answer"and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

FabianWilson-0919 avatar image
0 Votes"
FabianWilson-0919 answered

I tried those steps but it still failed.

82379-ccmsetup.log



ccmsetup.log (243.6 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HanyunZhu-MSFT avatar image
0 Votes"
HanyunZhu-MSFT answered HanyunZhu-MSFT commented

Hi, @FabianWilson-0919

Thanks for posting in Microsoft Q&A forum.

According to the error display by the log, the most likely cause of client installation failure may be this:
82648-error.png
Most of time this caused by lack of "Modify" and "Write" permissions to the temporary folder of the installation user.

To solve this problem, please refer to the following steps:
1. First, make sure the installation user have local Admin rights.
2. Secondly, go to Control Panel>System and Security>System>Advanced System settings and click on Environment Variables…
82676-1.png
Then verify TEMP and TMP in System Variables are respectively C:\windows\TEMP and C:\windows\TEMP
82649-2.png
3. Make sure that the installation user has Modify and Write permissions to TEMP and TMP.
4. If the above requirements are not met, please change manually and try to install again.
5. If the installation fails with the same exception after above changes, please run the following commands:
1) Open command prompt as Administrator
2) Navigate into C:\windows\CCM: cd c:\windows\CCM
3) Run the command: mofcomp ccmclasses.mof
4) Retry the installation

Please share the latest ccmsetup.log again (with sensitive information masked) if this installation method still fails.

Thanks for your time.


If the response is helpful, please click "Accept Answer"and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



error.png (2.1 KiB)
1.png (19.6 KiB)
2.png (30.6 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@FabianWilson-0919

May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

0 Votes 0 ·