Unable to login: AADSTS90002

Question

Hi,
I created my Microsoft account by using Github yesterdays so I can have access to Azure. I registered as student subscription right after, and I received an email about creating student version account successfully, and I'm also able to access to Microsoft learning.

However, when I tried to login to Azure portal today, I coundn't login and following message showed:
AADSTS90002: Tenant 'Censured' not found. This may happen if there are no active subscriptions for the tenant. Check to make sure you have the correct tenant ID. Check with your subscription administrator.

I can only access the preview version of Azure portal, and my account shows that I don't have a subscription, and I couldn't enter the Azure active directory on my Azure portal. I can't switch directory or add my subscription to my account. Also the tenant ID in the error message is different from the subscription ID in the email I received yesterday.

How should I solve the issue? I can't access to my Azure Portal without the error message.

Thank you.

Answer 1

You need to be using your educational organization's school email address for the free student account:

From the FAQ:

What do I need to sign up?

You need to provide a phone number and your academic organization’s email address (for example, your_name@your_school.edu) to sign up for an Azure for Students subscription.

If you are already using that and still facing this issue, try using a new browser in incognito mode, or removing Azure URLs from your cache. It's possible that an old login setting might be getting stored.

The tenant ID and subscription ID are different things, but if the tenant ID in the error message is different from the tenant ID where you set up the subscription, then you might be logging into the wrong tenant due to some saved browser settings. You can switch to the proper tenant from the top right corner of the portal.