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ErikWold-2587 asked JennyFeng-MSFT commented

Kms licence info lost, enterprise reverts to pro

Windows 10 2004 Feature upgrade through SCCM Hi, a couple of months back I tested Feature upgrade from 1809 to 2004 with sccm and it worked as expected, also over DirectAccess. Now when we are rolling this out something strange occures: KMS licensing information is lost and the PC reverts to Pro with a digital license, and this of course is bad since DA no longer works. What I also saw with one client that was reinstalled in february with 2004 was that KMS licence info we're lost when the latest cumulative update ran. Anyone else seen this?

windows-10-generalwindows-10-setup
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Check the client and see whether you are able to ping the KMS server?
Check the event viewer and look into log files and see if there is any log or event which might show what caused this issue?

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@ErikWold-2587
Hi,

Just checking in to see if the information provided was helpful.

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ErikWold-2587 answered Dgorter commented

The kms server can be pinged as long as DA is enabled (before the upgrade, worked for years with every upgrades). The issue is that during the upgrade the kms info is gone and after reboot the pc is activated with the embedded pro license and then DA is not working (DA is only for enterprise), so the pc can no longer reach the kms server since DA is not available on the pro SKU. Will try to look at the event log when I get hold of a client.

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Hello,
Use the KMS client key for Enterprise to convert the Pro back to Enterprise, use the Enterprise key in the link below
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-R2-and-2012/jj612867(v=ws.11)

This should allow you to setup Direct Access again, thus allowing access to the KMS host.

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JennyFeng-MSFT answered

@ErikWold-2587
Hi,
Does manual upgrade also cause this problem?
Di you mean the KMS Host key was lost during the upgrade?
Di you use Windows 10 Enterprise subscription?

Try to reinstall the KMS host key on the KMS host to see if the issue will be solved.
slmgr /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Hope above information can help you.

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ErikWold-2587 answered JennyFeng-MSFT commented

I have a feeling that someone might have changed the licenses for some users to Microsoft E license and not ticked off for Enterprise. It will take some time to confirm this and since this haven't affected all users I'm not sure.

Does manual upgrade also cause this problem?
Not on my test user
Di you mean the KMS Host key was lost during the upgrade?
Yes. KMS was cleared
Di you use Windows 10 Enterprise subscription?
We didn't before but someone might have changed the license

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@ErikWold-2587
Hi,
When a user’s subscription expires or is transferred to another user, the Windows 10 Enterprise device reverts seamlessly to Windows 10 Pro edition.

I think you can confirm the type of license.
For your reference:
https://docs.microsoft.com/en-us/windows/deployment/windows-10-enterprise-e3-overview

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ErikWold-2587 answered

Thanks @JennyFeng-MSFT. Yes, and this might be the case. The org. hasn't confirmed yet if they have changed the licenses for their users, originally they used to have Office E3 and EMS licence but I have a feeling they might have changed this recently.

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