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austinmoss-5234 avatar image
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austinmoss-5234 asked DylanZhu-MSFT answered

minidump file analyze

i keep getting BSOd screens with stop codes. i checked the most recent mini dump file and this is what i found. im still having trouble analyzing the data. any help? No .natvis files found at C:\WINDOWS\SYSTEM32\Visualizers. No .natvis files found at C:\Users\harbi\AppData\Local\Dbg\Visualizers. Microsoft (R) Windows Debugger Version 10.0.19041.1 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\032721-9078-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 Windows 10 Kernel Version 19041 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Kernel base = 0xfffff802`18200000 PsLoadedModuleList = 0xfffff802`18e2a490 Debug session time: Sat Mar 27 12:52:36.861 2021 (UTC - 4:00) System Uptime: 0 days 0:02:34.644 Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ............. Loading User Symbols Loading unloaded module list ...... Symbol Loading Error Summary * Module name Error ntoskrnl The system cannot find the file specified You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded. You should also verify that your symbol search path (.sympath) is correct. Unable to add extension DLL: kdexts Unable to add extension DLL: kext Unable to add extension DLL: exts SECURE: File not allowed to be loaded - C:\WINDOWS\SYSTEM32\dbghelp.dll Error code: Win32 error 0n5 The call to LoadLibrary(ext) failed, Win32 error 0n2 "The system cannot find the file specified." Please check your debugger configuration and/or network access. For analysis of this file, run !analyze -v 5: kd> !analyze -v SECURE: File not allowed to be loaded - C:\WINDOWS\SYSTEM32\dbghelp.dll Error code: Win32 error 0n5 The call to LoadLibrary(ext) failed, Win32 error 0n2 "The system cannot find the file specified." Please check your debugger configuration and/or network access. No export analyze found 5: kd> !analyze -v

vs-debugging
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1 Answer

DylanZhu-MSFT avatar image
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DylanZhu-MSFT answered

Hi austinmoss,

Did you install TOPSEC software on your machine? If so, you can try to uninstall it and restart your machine. Or, you can try to disable the security software on your machine.

If it doesn't work, could you provide the whole dump file?

Best Regards,
Dylan


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