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ToshRatzat-9914 avatar image
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ToshRatzat-9914 asked JennyFeng-MSFT commented

Windows reset issue

I am trying to reset my window 10, but in the process it asks for me to put the windows 10 dvd back into the computer, but i've had this computer for several years now and have lost the dvd. Can I rebuy the windows 10 dvd and use that to reset my pc?

windows-10-general
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@ToshRatzat-9914
Hi,

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@ToshRatzat-9914
Hi,
Your PC does not have a Windows Recovery Environment (WRE) to reset the PC. Create a recovery drive by following the steps from the link below and check if the issue is resolved.
https://answers.microsoft.com/en-us/windows/forum/windows_10/how-to-create-a-recovery-drive-for-reinstalling/58df9c7d-84de-4652-9952-8bac34abc6c5
Refer to the link below on Recovery options in Windows 10:
https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5

Hope above information can help you.

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VikramDoss-0672 avatar image
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VikramDoss-0672 answered

Hi Tosh,

you can try creating windwos10 installation media from the same pc using media creation tool.

https://www.microsoft.com/en-us/software-download/windows10

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ToshRatzat-9914 avatar image
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ToshRatzat-9914 answered

81998-glitch-thing.png


I installed the windows driver onto a usb stick, then on the right of the image I tried to reset but it said I need a recovery drive, and then after trying to make a recovery drive on the left it said I am missing files.


glitch-thing.png (38.2 KiB)
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KapilArya avatar image
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KapilArya answered

Hello,

As the Reset fails, you can try making clean install using Windows 10 ISO file:

https://www.kapilarya.com/how-to-make-clean-install-of-windows-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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