question

karthikpalani-9530 avatar image
0 Votes"
karthikpalani-9530 asked MilanBanjac-7812 commented

SCCM CB 2002 agent - BGB client agent disabled

Dear All,

I am trying to deploy agent on few machines, seems i am getting only 2 policy under action and the notification agent is disabled for those few machines specifically. Looks like other IP subnet are ok and getting the policies. Is this related to network issue? Please guide

All i tried reinstalling agent, ports are open, MP certificate link is open, AV is disabled, No server side site error or component error

In CCMnotifiation:

I get BGB client is disabled

82152-bgb.jpg


mem-cm-generalmem-cm-site-deployment
bgb.jpg (17.3 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SimonRenMSFT-3639 avatar image
0 Votes"
SimonRenMSFT-3639 answered

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

BGB client agent is disabled.
TCP Listener is disabled.

Please review Windows Firewall configuration for the TCP port used by client notification and make sure the TCP (port 10123) or HTTP (port 80) is listening on the problematic SCCM clients.

SCCM client communicates to its MP every 15 minutes to confirm it’s still online. In simple words, when your client is NOT showing as ONLINE in SCCM console then, we may have a problem with the fast notification communication channel. BGB refers to the fast notification communication channel component. There are three components in SCCM CB fast channel notification:

1.Notification manager will be located along with site servers (Primary/Secondary). BGBmgr.log is the log file which will give more details about notification manager.
2.Notification server will be located along with Management Point (MP) and in secondary sites. BGBServer.log is the log file to review at this step which is on the MP setup directory or site server setup directory.
3.Notification Agent is fast channel notification component at SCCM client end. CcmNotificationAgent.log and locationservices.log are the log files on the SCCM client device to review on this setp.

For more information about client notification, please refer to:
Troubleshoot SCCM Fast Channel Push Notification Issues
Overview of Client Online Status in SCCM Console

Thanks for your time.
 
Best regards,
Simon


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JeremyD-3778 avatar image
0 Votes"
JeremyD-3778 answered MilanBanjac-7812 commented

under Administration > site Configuration > Sites > Site Properties > Ports
untick CLient Notification tcp - port 10123,

click apply,

leave it unticked for at least 20 minutes,

retick it click apply,


the clients should then start working properly once they wake up to the fact that there is a change.
Bgb client agent is starting... BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
Bgb client agent is disabled BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
TCP Listener is disabled. BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
BgbController main thread is started with settings: {bgb enable = 0}, {tcp enabled = 0}, {tcp port = 0} and {http enabled = 0}. BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
Wait 3600 seconds for event notification. BgbAgent 23/04/2021 12:00:59 PM 19004 (0x4A3C)
Settings update: {bgb enable = 1}, {tcp enabled = 1}, {tcp port = 10123} and {http enabled = 1}. BgbAgent 23/04/2021 12:36:20 PM 1000 (0x03E8)


90427-image.png



image.png (19.2 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thanks for your workaround suggestion.

How should this work in a real life deployment situation? SCCM client is not working properly after its installation, obviously.

There must be a proper solution to this problem.

0 Votes 0 ·