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NathanLi-3539 avatar image
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NathanLi-3539 asked JeromeDenley-8228 answered

We couldn't complete sign in message when register a Android cell to Corporate-owned devices with work profile via intune portal

I Just create a Corporate-owned devices with work profile in our Endpoint Manager by following the link down below:

How to configure Android Corporate owned, personally enabled user devices with Microsoft Intune

On tap of the article, I add the following additional configuration settings in configuration profile:

  1. Allow auto update during maintenance time 6pm - 9am

  2. Minimum Password length: 6

Then edit 1 field in the compliance policy down below:

  1. Minimum Password length: 6

After all that, I was trying to test it with a Samsung LTE Android tablet (I didn't have a cellphone available at that time), everything went well (scanned barcode and installed required apps) until register device via Intune, then I gets this "We couldn't complete sign in" message as the following screenshots :
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I clicked retry couple times, still not able to pass this page, but the device showed up in my Intune group as Android enterprise devices. Could anyone please suggest me how to solve the problem?

Thank you in advance.
Nathan


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Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT edited

@NathanLi-3539 Thanks for posting in our Q&A. From your description, I know that our issue is that we are failed to sign in company portal with “Register your device to continue” prompting when enroll the Android device via “Corporate-owned devices with work profile”. If there’s any misunderstanding, feel free to let us know.

From your description, I know the device is already added to our Android Enterprise group. Could you also confirm if it is enrolled into Intune by checking Devices->All devices under Microsoft Endpoint admin center?,
Meanwhile, please also check the following prerequisites to see if they are already met:
1. Confirm that the user is assigned Microsoft Intune license.
2. Confirm that the device Android OS version 8.0 and above.

However, if all of the above are met but the issue still persists, please collect the following information for us to clarify:
1.Check the sign-ins log for the affected user and see if there’s any failure record sign in with our affected user and see the details information as below:
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2.Go to troubleshooting + support, select the affected user and check if there’s any enrollment failure information there and what is the detailed error.
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3.Check if there’s any specific Enrollment restriction in our environment

Please check the above information and if there’s anything unclear, feel free to let us know


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Hi Crystal:

Thanks for reply, there is my answer to your questions
1. I think I have the license apply to the user, there is the license screenshot:



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  1. The device I was using is Android 10.



  2. There is the sign information
    82548-image.png


  3. There is the enrollment report

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Thanks
Nathan


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@NathanLi-3539, From the failure information in Sign in log, it shows "The device is not workplace joined, Workplace join is required to register the device". It seems join the device with workplace Join to Azure AD id failed. Here, we suggest to go to Azure AD portal to check if the device is there. If yes, remove it and enroll it again to see if it is working.

However, if the error is still the same in the sign in log, we suggest to open case with Azure AD support to look into more detailed logs to troubleshoot on workplace join issue :
https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-troubleshooting-support-howto

Thanks for the understanding and have a nice day!

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JeromeDenley-8228 avatar image
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JeromeDenley-8228 answered

Check that you haven't exceeded the "Maximum Devices" limit in Azure and/or Intune for the user registering the device. AZAD > Devices >Device Settings > Maximum number of devices per user

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