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SK-0692 asked JamesTran-MSFT answered

AIP Outlook Plugin

If the AIP Unified Labelling Client fails or if AIP plugin on Outlook crashes (as Outlook plugins often do), will the outbound email get blocked?
Will they sit in the outbox till the label is applied?

Are there settings on Security & Compliance centre or Azure portal to allow emails in case of plugin fail.


TA
SK

azure-information-protection
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1 Answer

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JamesTran-MSFT answered

@SK-0692
Thank you for your post!

Based off my knowledge with AIP for Outlook, content marking is only applied after Exchange Online sends the email. If the plugin crashes before-hand it makes sense that the email should be waiting for the label to be applied before it successfully sends.

82957-image.png
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-office-apps?view=o365-worldwide#when-office-apps-apply-content-marking-and-encryption

Additional links:
Sensitivity label capabilities in Outlook
Should you deploy the Azure Information Protection unified labeling client?


As of right now, I'm not aware of any security and compliance center feature that will allow emails in case a plug-in fails. However, if you'd like this feature to be implemented, I'd recommend posting on our User Voice forum so our engineering team can look into implement this. Lastly, you can leverage our Yammer site for Azure Information Protection AIP since this resource provides direct responses from the Azure Information Protection team.


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


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