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VictorGomes-5630 avatar image
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VictorGomes-5630 asked Carlonerosse89-8635 Suspended edited

Schedule Exam Error (PearsonVue)

Hello, I'm trying to schedule an exame (AZ-900) with PearsonVue. But, all my tries shows this error when checkup. We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: Use Internet Explorer (version 9 or above) or Edge Clear all cache and cookies Use the InPrivate option in Internet Explorer or Edge If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum. I already tried on different browsers and computers.

not-supported
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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--


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VictorGomes-5630 avatar image
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VictorGomes-5630 answered RitishaSoni-8726 commented

DSPatric,

I'm speaking on chat of PeasonVUE right now and they asked me to type here.

· 1
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I was giving AI-900 exam but my invigilator could not launch the exam. she asked me to contact customer care and gave me the case number . I cant contact the customer care and they asked me to reschedule the exam . pls tell me how to proceed.

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manasdash-2336 avatar image
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manasdash-2336 answered

Hi,
See if you can navigate to this link: https://www.microsoft.com/en-us/learning/dashboard.aspx
This dashboard shows about certifications from where you are redirected to Pearson.

Try refreshing the exam schedule page or going inprivate, sometimes the cert portal doesn't open up but after a few times it should work.

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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is not supported here on QnA. I'd try asking for help with exam scheduling in the forums I linked. (Participate\Ask A Question)

--please don't forget to Accept as answer if the reply is helpful--




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VictorGomes-5630 avatar image
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VictorGomes-5630 answered

manasdash-2336

I already try this, but didnt worked.

DSPatrick, i asked on the forum that you suggested. Link: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson/schedule-exam-error-pearsonvue/4b1d155a-9f04-4546-963e-3470e75bc07e?tm=1617025054933

Thanks.

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DSPatrick avatar image
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DSPatrick answered

Sounds good, you're welcome.

--please don't forget to Accept as answer if the reply is helpful--


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VictorGomes-5630 avatar image
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VictorGomes-5630 answered

I'll wait.

Thanks.

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RitishaSoni-8726 avatar image
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RitishaSoni-8726 answered

I was giving AI-900 exam but my invigilator could not launch the exam. she asked me to contact customer care and gave me the case number . I cant contact the customer care and they asked me to reschedule the exam . pls tell me how to proceed.

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