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TechOfTheHill avatar image
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TechOfTheHill asked JimmyYang-MSFT commented

Teams Rooms to join third party meetings - Not creating calendar events

Hello All, I'm working with a Logitech Tap for small rooms, and we love it.

I'm attempting to get the room to accept Zoom invites per the Microsoft documentation https://docs.microsoft.com/en-us/microsoftteams/rooms/third-party-join. I've created a Zoom invite and sent it to the resource account, and on the resource account mailbox.

I can see the invites coming in, but I never get the automated auto-accept. I get the auto accept on Teams or Outlook created meetings sent to the resource account. Per the documentation, on the Set-CalendarProcessing, I have set -ProcessExternalMeetingMessages $True -DeleteComments $False -DeleteSubject $False as you'll see below. However when I email in my test zoom meeting link, nothing comes through.

I've also verified that the Tap device itself is configured to allow 3rd party joins and our ATP safe links filter is not grunging up the Zoom links. We made this resource account when we migrated to O365 back in 2017, so it's been around the block. I was wondering if anyone had any success in getting a Microsoft Teams Room into a Zoom meeting. See below for our Processing settings for our resource account.



 Get-CalendarProcessing | Format-List
    
 AutomateProcessing                  : AutoAccept
 AllowConflicts                      : False
 AllowDistributionGroup              : True
 AllowMultipleResources              : True
 BookingType                         : Standard
 BookingWindowInDays                 : 730
 MaximumDurationInMinutes            : 7200
 MinimumDurationInMinutes            : 0
 AllowRecurringMeetings              : True
 EnforceAdjacencyAsOverlap           : False
 EnforceCapacity                     : False
 EnforceSchedulingHorizon            : True
 ScheduleOnlyDuringWorkHours         : False
 ConflictPercentageAllowed           : 0
 MaximumConflictInstances            : 0
 ForwardRequestsToDelegates          : True
 DeleteAttachments                   : True
 DeleteComments                      : False
 RemovePrivateProperty               : True
 DeleteSubject                       : False
 AddOrganizerToSubject               : False
 DeleteNonCalendarItems              : True
 TentativePendingApproval            : True
 EnableResponseDetails               : True
 OrganizerInfo                       : True
 ResourceDelegates                   : {}
 RequestOutOfPolicy                  : {}
 AllRequestOutOfPolicy               : False
 BookInPolicy                        : {}
 AllBookInPolicy                     : True
 RequestInPolicy                     : {}
 AllRequestInPolicy                  : False
 AddAdditionalResponse               : False
 AdditionalResponse                  :
 RemoveOldMeetingMessages            : True
 AddNewRequestsTentatively           : True
 ProcessExternalMeetingMessages      : True
 RemoveForwardedMeetingNotifications : False
 AutoRSVPConfiguration               : Microsoft.Exchange.Data.Storage.AutoRSVPConfiguration
 IsValid                             : True
 ObjectState                         : Changed
office-teams-windows-itpro
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ChrisJohnston-3482 commented

Hi @TechOfTheHill

Except for the device itself, you could also try to use the SkypeSettings.xml file to set the ZoomMeetingsEnabled XML element to true as follows:

<ZoomMeetingsEnabled>True</ZoomMeetingsEnabled>

Besides, please make sure you have the latest version of the Teams Rooms app. For more details about how to update it manually, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/rooms/manual-update

If the above suggestion is not work for you. I have some questions to confirm with you:

1)Can you find the meeting event in your Teams calendar?

2)Do you mean you cannot see the accept button in outlook client when receive the third-party meeting invitation or you cannot see the prompt window to ask you join the meeting in Teams client?



If the response is helpful, please click "Accept Answer" and upvote it.

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Hi @TechOfTheHill

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

0 Votes 0 ·

I have been editing the settings for the device via Teams Admin Center. I can see the settings for enabling third-party meeting types, and I have them checked. Do I still need to update the SkypeSettings.xml if this is the case?

Our device update versions are currently

Teams Admin Agent 2020.10.29.3
Windows Operating System 10.0.18363.1440
Microsoft Teams Room App 4.7.19.0

I verified that 4.7.19.0 is currently the most up to date verison

Per your questions,

  1. No, the calendar does not show any item for the meeting invite. I created a zoom meeting and copy the invite. I then sent it via my internal work email address to the email of the room.

XXXXX is inviting you to a scheduled Zoom meeting.

Topic: Test Zoom Meeting - Microsoft Tap Room
Time: Apr 5, 2021 12:00 PM Eastern Time (US and Canada)

Join Zoom Meeting
https://us02web.zoom.us/j/88411304673?pwd=a1ZRbDJ0cGxGTG9RckJDZktnM1phUT09

but nothing is populating. There is no Outlook attachment just text copy

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ChrisJohnston-3482 avatar image
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ChrisJohnston-3482 answered JimmyYang-MSFT commented

I've discovered my error. I was simply emailing the 'Copy Invitation' message to the room resource. What I need to do is actually create a meeting invite in Outlook with the invitation info in the invite. The meeting is then read as a Zoom invite via the Outlook invite.

I discovered that if I create the meeting from Teams with the Zoom information, that does NOT show up as Zoom, but instead as Teams.

So my workflow is create a Zoom meeting > Copy invitation > create an Outlook meeting request at the time for the Zoom meeting, and paste in the Zoom invite information in that meeting request > Shows up on the Tap as a Zoom meeting

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@ChrisJohnston-3482

Thanks for sharing your solution about this issue. You can try to mark it as answer to close the thread, it will help others who have the same issue find it more easily.

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