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iCloud error: Outlook isn't configured to have a default profile

Andrea Vironda 816 Reputation points
2021-03-31T09:35:51.34+00:00

Hi everyone!
I'm reporting this error message while configuring iCloud for Windows
83237-immagine-2021-03-31-111904.jpg
The error could be caused by having the Windows Store version of Office preinstalled. In my case I have the following situation, but it's not clear why there are different data in the main page and under "about Outlook" section.
83137-immagine-2021-03-31-113036.jpg

Windows 10 Compatibility
Windows 10 Compatibility
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Compatibility: The extent to which hardware or software adheres to an accepted standard.
459 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,938 questions

2 answers

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  1. Alexander Gamlath 6 Reputation points
    2022-12-16T15:35:45.2+00:00

    Ciao Andrea,
    if you have an IMAP account as you default email (such as Gmail), this could be the cause.

    Workaround:
    Create a local PST file and set it as your default Data File, apply changes and close Outlook.
    Then go to iCloud settings and try again to sync Contacts and Calendars with Outlook.
    If it wirked, you can then set back your default data file and delete the local PST file.

    Regards,
    /alex

    1 person found this answer helpful.
  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-04-01T02:46:29.963+00:00

    Hi @Andrea Vironda ,

    In my case I have the following situation, but it's not clear why there are different data in the main page and under "about Outlook" section.

    Does the "different data" you mentioned here mean the two different version numbers in the "About Outlook" version? If yes, as I know, it is quite normal and by design. Build number and Version number are two different product Information of your Office program. Mine like below is also the same situation. For more information about them, please check: What version of Outlook do I have?
    83473-10-10-08.jpg

    I did some research about the iCloud error you mentioned above and find some related information which might be helpful, please try checking the suggestions below:

    1. Just as you said, the error could be caused by having the Windows Store version of Office preinstalled. So, please check your store version app list and in order to ensure it is removed, you could try the PowerShell commands in this article: Setup cannot continue because Outlook isn’t configured to have a default profile and see if the issue could be resolved.
    2. If the issue still continues, I would suggest you to reset your default Apps via Windows Settings > Apps > Default Apps, and configure Outlook as your default email app. Also, remember to check if you have select the "Always use this profile" option via Control Panel > Mail > Show profile like below:
      83389-10-40-47.jpg
    3. By the way, compatibility mode of iCloud might cause issues like this as well. Please check this thread from Apple Community. (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    Hope these can be helpful.

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