question

Creol1-9489 avatar image
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Creol1-9489 asked CarlFan-MSFT answered

RDS Disconnecting

Hello,

we have a problem in our rds 2016 environment that users are disconnected from session with event 227. After searching the internet, I found an article that indicates that the problem is RemoteFX
https://social.technet.microsoft.com/Forums/en-US/627f1c9f-fa4a-47fe-9ae2-7e467d79b91d/rds-2016-remotefx-killing-connections

All solutions recommend deactivating RemoteFX. I'd rather not do it because we need this function to pass usb drives + audio.

Has anyone else idea to solve this problem?

remote-desktop-services
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1 Answer

CarlFan-MSFT avatar image
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CarlFan-MSFT answered

Hi,
Do you mean that you met the error as below: What' s the error message?
error in the event log:
Source: RemoteDesktopService-RdpCoreTS
Event ID: 227
Task Catergory: RemoteFX Module
As the link you provided, the issue may be related to RemoteFX.
I suggest that try to update to the latest system version. The security update may have repaired this issue.
Meanwhile, I suggest that disable or uninstall the security software temporarily to check.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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