question

OAStaff-4952 avatar image
0 Votes"
OAStaff-4952 asked emizhang-msft commented

Excel hanged when using extended monitor

Hi all,

I had the 2 monitors which extended the display.
Once I moved the excel file to 2nd, and then do the work (scale column size , adjust font size else).
The excel file gone crashed .

Is it the bug of Microsoft Office or Windows update ? Because the problem happened sometimes but randomly.



office-excel-itpro
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @OAStaff-4952,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·

1 Answer

emizhang-msft avatar image
0 Votes"
emizhang-msft answered

Hi @OAStaff-4952,
Did this problem appear in all Excel Workbooks or specific Workbooks?
Did you install any updates recently? Did this problem only appear after updating?
I suggest you provide the detail version of Office and Windows you're using.
Then try to test if Word documents have the same problem.
I also suggest you open Excel in safe mode running the following command: Press Win + R, type "excel /safe" in the blank box, press Enter. If it works fine in safe mode, please check the add-ins in your excel and disable them.
You can try to provide more information and I'm glad to help you.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.