Hi, I sold and installed Crestron Teams Room (UC-B30-t Q: 2 and UC-C160-T Q: 1) for my client. UC-B30-t was installed, configured and operating normally.
For UC-C160-T, we noticed that the touch panel does not display the Teams home screen and that it hangs on the connection error screen despite entering the UC engin host name.
I tried to contact uc engin through Remote crestron with host name, username: admin and password: sfb but cannot connect
I tried to communicate with it through the toolbox, which see all crestron devices, but cant see it
I connected to the touch panel directly (Direct Connection), but it gives the same error (connection)
I tried to find out the IP of it through the advanced IP Scanner software , but it does not see it knowing that I am sure that it is connected with the switch and the port is working as it has been tried with the UC-B30-T and it works successfully.
I don’t know another way to communicate directly with UC Engin
Is there anything I can do about it?