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App Service Certidicate stuck in "pending issuance" status

Mark Ray-Smith 1 Reputation point
2020-06-10T02:31:20.847+00:00

I purchased an App Service Certificate but the status of the certificate is "pending issuance" for the last 24 hours.

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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  1. Manu Philip 17,021 Reputation points MVP
    2020-06-11T03:37:11.893+00:00

    Hello @MarkRaySmith-1188, Usually, there are two option for certificate - Free certificate from Azure or third party certificate. Please confirm, which option is applicable to you. Third party certificate is usually needed an admin email verification. If you see that it is still stuck as pending, the reason is pending is waiting for ownership verification. If you don't have an email setup like that, next option is contact the vendor with the purchase details.

    Azure email is usually comes with prefix onmicrosoft.com. That means yourname@onmicrosoft.com

    But, make sure that you have completed the following steps too

    Click Certificate Configuration inside the Certificate Properties page and Click on Step 1: Store to store this certificate in Azure Key Vault. From the Key Vault Status page, click Key Vault Repository to choose an existing Key Vault to store this certificate OR Create New Key Vault to create new Key Vault inside same subscription and resource group.

    Once you have selected the Key Vault Repository to store this certificate in, the Storeoption should show success. 9777-cert.png

    Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

    Regards,

    Manu

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  2. Manu Philip 17,021 Reputation points MVP
    2020-06-10T05:00:09.053+00:00

    Hello @MarkRaySmith,

    Usually, after the certificate is being purchased, the vendor will send email verification to prove your domain ownership. Emails are usually sent to your admin account for ex: administrator@domain.com. So, please check the email and see if you need to approve the purchase by clicking the verification link

    Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

    Regards,

    Manu

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  3. Mark Ray-Smith 1 Reputation point
    2020-06-11T02:15:38.63+00:00

    Hi @ManuPhilip,

    Thanks very much for your reply. We don't actively maintain/use a generic administrator@domain.com account.

    Do you know which Azure account email address would be used by default for this purpose and where in Azure it's configured?

    PS I'm struggling to find any docs describing this process.

    Best regards, @MarkRaySmith-1188

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