question

OliverBerlin-2482 avatar image
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OliverBerlin-2482 asked erinding-msft commented

Installment Error - please uninstall - combine office students and outlook

Good day,

Microsoft is driving me absolutely crazy. Here is the issue:


![![84039-image.png][1]][1]

So I have already installed the office thing. On top of that I have bought this license below to also be able to use Outlook.

https://softwaresolution24.com/products/microsoft-outlook-2019?variant=34376553562247


The sole reason for me to buy Outlook is so that I can integrate my rwth-aachen mail adress through the Exchange in outlook and then (hopefully) integrate it into the CRM software Hubspot. Only accepts gmail outlook etc.

Would greatly appreciate some easter egg help :D

Enjoy the holidays,
Oliver

PS: dont even know why microsoft asks me for a Tag, no idea what to put there.


office-itpro
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Hi @OliverBerlin-2482,
Sounds like your issue is more related to your Office Installation, in order to better solve your issue, I modified your tag to "office it pro". Thanks for your understanding and hope your issue could be resolved soon.

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1 Answer

erinding-msft avatar image
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erinding-msft answered erinding-msft commented

Hi @OliverBerlin-2482

Please uninstall the two version of Microsoft Office Home and Student 2019 pointed in the error message completely, then check if you could install Outlook successfully.
If succeed, try to change the installation order of the two (install Microsoft Office Home and Student 2019 after installing Outlook).

Generally, you can't install two products together that have the same version but use different installation technologies.

By the way, specific tag makes it easier to find similar questions and answer them.
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You could click the tag to get more information of it, take "office-itpro" as example which focuses on general issues about Office desktop applications.
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@OliverBerlin-2482
How is your issue going now?
Have you checked my reply?
Any updates, you could post back.

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