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NandhiniVelu-5229 avatar image
1 Vote"
NandhiniVelu-5229 asked SebastienRicher commented

Unable to access azure portal due to loss of authenticator

Not able to access azure portal. I have work microsoft account and I created another active directory and using that for testing. I used microsoft authenticator for that tenant. Mistakenly I have deleted that app in my mobile and now i am not able to login azure portal. When i try, it is going for 2 step verification. Even i am not able to delete this tenant. me to resolve this issue.

microsoft-authenticatorazure-ad-multi-factor-authentication
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1 Answer

JamesTran-MSFT avatar image
1 Vote"
JamesTran-MSFT answered SebastienRicher commented

@NandhiniVelu-5229
Thank you for your post!

Since you accidentally deleted the MS Authenticator app, can you re-install it on your phone and go to - https://mysignins.microsoft.com/security-info, re-add your account to the mobile app again.

85471-image.png
For more info - https://social.technet.microsoft.com/Forums/en-US/bcb16ce7-bb2c-4a6b-9b54-92511190d748/how-to-get-new-qr-code?forum=MicrosoftAuthenticatorApp

If re-adding your account to the app doesn't work, did you enable the Back up and recover account credentials using the Microsoft Authenticator app feature?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


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@NandhiniVelu-5229
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

1 Vote 1 ·

What happens if I want to re-add an account that I was invited to. I need to get that QR code once more so I can add the account to my authenticator.

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