There was a global DNS outage on azure last week. I know that i can create service alerts and have email generated. But the expectation to have incidents generated through service now. If i hook these to service now will i get too many incidents generated ? Would it be too noisy ? what is the best way to check azure service alerts ?
@ParakkalSrikumarMenon-8673 Welcome to Microsoft Q&A and thanks for reaching out with your query.
You can send Azure Service health alerts with ServiceNow using Webooks, please refer to this documentation. Once the setup is configured every time an Azure Service Health alert fires as it looks for the action type setup , it calls a webhook through ServiceNow's scripted REST API. Please see if this fits your requirement and see for which alert you want to configure action type as webhook for the ones you need for ServiceNow integration vs email notification.
Also, to add please refer about best practices for setting up Azure Service Health alerts
Hope this information helps. Please let us know if you have any additional queries. Thank you.
Bharath,
Thanks for the update. I already have global service health alert setup which I receive in the form of emails. SNOW is something I'm working internally. Appreciate your help and response. Once I start configuring I'll post on this thread if I have additional questions.
Thanks,
Sri
Thank you @ParakkalSrikumarMenon-8673 for your response. Will look forward to hear more if you have additional queries.
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