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JulianneGr-0267 avatar image
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JulianneGr-0267 asked ·

In a group meeting when someone shares their screen I freeze and I can not see their screen?

9704-microsoft-teams-error.png


office-teams-windows-itpro
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SandeepKaur-5957 avatar image
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SandeepKaur-5957 answered ·

Hi,

It happened with me too, I noticed the problem is with web version of Teams. Try downloading software and then join the call. It will resolve the problem.

(Please don't forget to accept helpful replies as answer)

Regards

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi JulianneGr-0267!

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

To narrow down this issue, we recommend you try to change another device to do the screen sharing, or try a Web Application instead. It maybe some of the application or the Anti-virus is blocking some of the content on the Microsoft Teams application.

Besides, you can also clear the client cache to see if this issue can be fixed.

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