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Veera-6768 asked JimmyYang-MSFT commented

MS Teams custom app update is not propagated to end-users

Hii,

I have built an MS Teams custom app and published it to App Catalog. When I installed the app, everything works fine.

But when I published an app update, the latest changes are not being shown in my Teams desktop client unless I log out and log into Teams. Is this expected behavior?

office-teams-windows-itprooffice-teams-app-dev
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @Veera-6768

According to the official document, it shows that when you do some changes for custom app in Teams admin center, it will take up to 24 hours for the end users to see the changes. You can try to wait for 24 hours to see if it can change. For more details, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/customize-apps#frequently-asked-questions

Considering it is related to custom app, we will also add team-app-dev tag and hope anyone who know app development can share their idea about this question.



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Hii,

I was not referring to app customization by admin.

When the app developer rolls an update and admin publishes the update to his/her tenant users, what is the user's experience? Does the new version automatically appear for users? Or users have to log out and log in for the changes to get reflected?

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@Veera-6768

In most cases, after you complete an app update the new version automatically appears for end users.

However, there are some updates to the Microsoft Teams manifest that require user acceptance to complete. For more details, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/upload-custom-apps#end-user-update-experience

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@Veera-6768

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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