question

49539302 avatar image
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49539302 asked AndyDavid commented

Exchange 2016 (CU19) New User Address is not visiable in Global Address book

Hello Support

Created New Mailbox Mail id is not appearing in Global Address book
When i select All Contacts. it is appearing.

not

Even i have updated address book

get-offlineaddressbook | update-offlineaddressbook

Update-GlobalAddressList -Identity "Default Global Address List"

i checked there is no hide from Mailbox feature

How to fix this?

office-exchange-online-itpro
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A new mailbox wouldnt appear as a Mail Contact, it would show up under as "All Users"

Do you see it there?


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Hello Andy

i am able to see in webaccess.

But in Outlook2016 if i select All Contacts only it is appear.

why it is not appearing in Global Address book?

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AndyDavid avatar image
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AndyDavid answered 49539302 commented

The Global Address Book is cached.
The entire process can take a few hours to up to a day before you can see it in Outlook under the Global Address Book in Outlook, so just give it a day and you will be able to see it.

Alternatively, if you disable cache mode in Outlook and restart it, you will then be able to see it in the Global Address Book

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This is happening to all users. New User's address is not showing in Outlook

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YukiSun-MSFT avatar image
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YukiSun-MSFT answered AndyDavid commented

Hi @49539302,

Noticed that you've accepted Andy's reply above as Answer, do you mean you've already solved the issue by switching to Exchange Online mode?

As mentioned by Andy, when you are running Outlook in cached mode, the Global Address Book you see is cached offline and can take hours to update, while the "All Contacts" folder is online and can stay up-to-date. That being said, aside from switching to Online mode or giving it a day, you can also perform a manual download of the offline address book. To do this, follow these steps:

  1. On the ribbon, go to Send/Receive > Send/Receive Groups, and then click Download Address Book.
    85132-image1.jpg

  2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked, click OK.
    85116-image2.jpg

If you would like to learn more about Offline Address Book in Outlook, hopefully you can find the document below helpful:
Administering the offline address book in Outlook


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This only works however if the OAB has been updated on the server side.

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