question

AnnaM-9054 avatar image
0 Votes"
AnnaM-9054 asked MattColt-1725 commented

Can MS Teams Messages be excluded from Litigation Hold in M365?

As per Microsoft documentation, Teams chats for a user are stored in user's mailbox; when a user is placed on hold, all messages are retained. Is it possible to place the mailbox oh hold, but exclude Teams messages from it, if my company does not care to retain Teams messages?

office-teams-windows-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

michev avatar image
1 Vote"
michev answered

There's a separate setting for Teams chats vs Teams channel messages, you can select just the ones you need. Details are here: https://docs.microsoft.com/en-us/microsoft-365/compliance/create-retention-policies?view=o365-worldwide#retention-policy-for-teams-locations

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JimmyYang-MSFT avatar image
0 Votes"
JimmyYang-MSFT answered MattColt-1725 commented

@AnnaM-9054

As michev said, you can manually choose whose conversations you want to exclude. For more details about retention policy for Microsoft Teams, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/retention-policies


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@AnnaM-9054

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·

@AnnaM-9054

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

0 Votes 0 ·

Hi Jimmy. I think the problem its that even with a Teams retention policy set, having a user's mailbox in litigation hold nullifies said retention policy. For example, if my mailbox is configured with litigation hold for 5 years but I have a Teams message retention policy to delete messages after 30 days the result is that messages delete in the Teams client after 30 days but continue to be retained via litigation hold. Is there any way to have a mailbox placed in litigation hold AND exclude Teams messages from those settings or is it all or nothing? Thanks for your help.

0 Votes 0 ·