question

JiaSenYap-3163 avatar image
0 Votes"
JiaSenYap-3163 asked TsehayneshBrhanu-3868 answered

Lost phone for Microsoft authenticator

I recently change my phone as the phone is lost, but then i cant login as admin for my microsoft 365 subscription for my organization. I am the only admin and therefore there is no way for me to sign in now.

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

cheong00 avatar image
0 Votes"
cheong00 answered cheong00 edited

Fill out the Microsoft Account recovery form, describe your situation and show prove that you're the account owner.

I had successfully disconnected my Microsoft authenticator when I sent my WinPhone to repair and the staff at collection point erased everything from the phone as part of standard procedure.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

learn2skills avatar image
1 Vote"
learn2skills answered BernardEsterhuizen-1103 commented

Hi @JiaSenYap-3163

Refer the below URL, if this helps your request.

Change your two-factor verification method and settings

To setup QR verification on the mobile, follow the below steps


  1. Sign in to https://myapps.microsoft.com using your azure ID.

  2. Select your account name in the top right, then select profile

  3. Select additional security verification
    85186-image.png


  4. Add a new account to the Microsoft authenticator app – follow steps from the below URL
    https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings


If the Answer is helpful, please click Accept Answer and up-vote, this can be beneficial to other community members.



image.png (36.5 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

but the problem is that you can't login since you don't have the phone and Microsoft request your 2FA but message is send to another number that you don't have access to

0 Votes 0 ·
TsehayneshBrhanu-3868 avatar image
0 Votes"
TsehayneshBrhanu-3868 answered

Unfortunately, I lost my iPad, also Microsoft Multifactor authenticator(MFA). Then i couldn't log in as admin for my Microsoft 365 subscription for my organization. I am the only admin, and therefore there is no way for me to sign in now.

Please, anyone, help me?

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.