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FLOREANIULIAIOANA-5835 avatar image
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FLOREANIULIAIOANA-5835 asked JamesTran-MSFT answered

Have you ever happened to have from Microsoft unexpected charges?

Hi

Have you ever happened that Azure took money from your account without using the account? without any subscription? and the account being asked for cancelation?

Can anyone help help me?

azure-ad-microsoft-account
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VictorHarrison-0598 avatar image
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VictorHarrison-0598 answered

Hey @FLOREANIULIAIOANA-5835,

I am sorry to hear about the unexpected charge. The best way to get to the bottom of this would be to contact Microsoft support and have them review the charge. Minimally, they will be able to tell you were the charge originated from and insure it is canceled to prevent any further charges and at most may provide a refund for the inconvenience.

This link should take you to the ticket creation portal for Azure where you can select billing as the topic and get in touch with someone.

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JamesTran-MSFT avatar image
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JamesTran-MSFT answered

@FLOREANIULIAIOANA-5835
Thank you for your post!

As mentioned by Victor, I'd recommend creating a support request so our engineers can take a closer look into your Azure subscription and see what the charge was, along with helping you take the appropriate actions to mitigate future issues.

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Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


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