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KathyGherkin-2490 avatar image
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KathyGherkin-2490 asked kristywatson-7654 published

Authentocator produces 8 digits instead of 6

I have recently upgraded my phone. Authenticator required me to sign in again and now no longer provides 6 digits codes. I need this for work and an=m now unable to access key sites. I have followed all remedies found online and none work. Please tell me how to fix this and produce 6 digit codes again ASAP.

microsoft-authenticator
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Same problem. Haven't been able to access paypal account for almost a year now. Impossible to turn off passwordless login in iPhone or iPad. Authenticator has locked me out because only produces 8-digit codes. Does anyone know how to get 6-digit codes again? Tried all solutions mentioned in Q & A but nothing works.

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cheong00 avatar image
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cheong00 answered WilliamSAnton-5267 commented

I think Microsoft Authenticator produce 8 digits code for Microsoft accounts only. My paypal account still generates 6 digit code.

Seriously for most time I directly approve the login using the App without needing to enter the code at all. Maybe you should just ensure the App is running and connected to internet, then try to login and press Approve in the App.

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EDIT: Seems if you enabled passwordless login, then it will be 8 digit. It would be 6 digit otherwise.


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CatharinaHultgren-8085 avatar image
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CatharinaHultgren-8085 answered

How do you disable passwordless login?

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kristywatson-7654 avatar image
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kristywatson-7654 answered kristywatson-7654 published

no matter what I do I can't get 6 digit code it is ridiculous

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