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BojanZivkovic-7448 avatar image
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BojanZivkovic-7448 asked CiciWu2-MSFT answered

Pending sync status of published app in web company portal

Hi, I have published Win32 App to my user. App is visible in web company portal (on machine deployed with Autopilot - Hybrid Azure AD joined) but after selecting install status is pending sync all the time. What I saw was that manual sync was failing with error:

"Error: 0xCAA2000C The request requires user interaction. Description: AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access........

I noticed when logging into web company portal I am not prompted to enter password, just verification code sent to my phone as MFA.

What can I do on affected machine to be able to install Win32 App? Thx in advance.

mem-intune-application-management
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1 Answer

CiciWu2-MSFT avatar image
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CiciWu2-MSFT answered

We have met this error code when multi-factor authentication (MFA) is Enforced. It prevents the Configuration Manager client agent from enrolling the device by using the logged-in user credentials.

Please try one of the following methods to see if it persists:
• Set MFA to Enabled but not Enforced. For more information, see Set up multi-factor authentication.
• Temporarily disable MFA during enrollment in Trusted IPs.
Please also note that there is a difference between having MFA Enabled and Enforced. For more information about the difference, see Azure AD Multi-Factor Authentication user states. This scenario works by having MFA Enabled but not having MFA Enforced.

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