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EliutRodriguezCarrion-8020 asked MartinSende edited

Microsoft Authenticator App stop receiving Push Notification

The Auth App stop receiving Push Notifications and show an error. If I open the App at the moment to sign-in, I received the Push notification and press approve. The error the App display is "Error changing device token. You must delete and reactive your accounts to correct the issue." Before the issue start, I configured the Auth App on another device (iPad) and still worked.

I submitted an issue feedback with diagnostics from the App on my iPhone, the Incident ID is J6V285M. Can someone provide feedback about this issue?

microsoft-authenticator
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If you still on this or anyone else will get here through google search (as myself), this is, what helped me:

Experienced the same. Deletion and re-adding the account did not work, i got timeouts and more errors.
Resetting MFA from Admincenter worked neither.

In the end, i backed up the data in iCloud, uninstalled and reinstalled the app and reimported backed up data.
All restored accounts needs to be reauthenticated, you can't use them right away. But the error was gone and the list of accounts was kept.

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