question

MichaelClason-6047 avatar image
0 Votes"
MichaelClason-6047 asked SharonZhao-MSFT edited

Locked out of Office 365 for a year now.

I need assistance logging into my Office365 account that I purchased over a year ago. I have not been able to use my account in over 9 months now. The domain is:

fastcycle.onmicrosoft.com

I lost two-factor when I changed my phone number and after repeated attempts to log in I am now getting the error:

Error Code: 500121
Request Id: d0100325-1d80-4f2c-9c30-9422b2568701
Correlation Id: cba3c78c-4b3a-4a9a-afdc-9a788f4fc6e3
Timestamp: 2021-04-08T17:06:34Z

If someone could direct me to a tech I would greatly appreciate it.

Best Regards

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered

@MichaelClason-6047,

As we are mainly responsible for Lync server, your problem is more related to Office 365 account. I will remove office-lync-server-sign-in tag. Thanks for your understanding.

Meanwhile, for account side question, it recommends you contact the support by one of the following ways:

  1. If you are an admin for business subscription, please refer to this article to seek for help.

  3. If you’re not a business admin, please contact support by this page.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.