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54039151 asked asergaz answered

Azure Kinect Viewer: failed to start device, if you unplugged the device you must close and reopen the device.

Hello, my Azure Kinect Viewer cannot start Azure Kinect to collect images, but the microphone can work normally.

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The graphics card driver of the computer has been updated, and Azure Kinect can be found in the device manager.

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azure-kinect-dk
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1 Answer

asergaz avatar image
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asergaz answered

@54039151 please help us understand better the issue by translating your content to English - We will add support for other locales in the upcoming months: https://docs.microsoft.com/en-us/answers/idea/793/i-saw-a-chinese-thread-post-and-it-is-not-accessib.html





Let me suggest you try the troubleshooting provided here: https://docs.microsoft.com/en-us/azure/kinect-dk/troubleshooting#azure-kinect-viewer-fails-to-open

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