question

kyleblackman6 avatar image
0 Votes"
kyleblackman6 asked henleym commented

Windows 10 20H2 Feature Update - Servicing - Error 0x87D00324

I've setup Windows 10 Servicing in Config Manager for the 20H2 Feature Update and this has successfully installed on 1500 devices.

However, around 20 devices have failed with the following error:
Failed to install update(s) - 0x87D00324 - The application was not detected after installation completed.

I've checked these devices and they have successfully updated to 20H2 but the feature update isn't detecting this. Obviously with an application packaged in Config Manager I can modify the detection method, however, this is a Feature Update published by Microsoft and the detection cannot be modified.

I've tried reinstalling the Config Manager client and resetting the Software Distribution, but, the same issue occurs. I've had a look at the UpdatesHandler.log and UpdatesDeployment.log but I can't find any indication why it's not being detected.

Any suggestions?

mem-cm-updates
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SunnyNiu-MSFT avatar image
0 Votes"
SunnyNiu-MSFT answered

@kyleblackman6

Failed to install update(s) - 0x87D00324 - The application was not detected after installation completed.

Based on this description without context, it is difficult to determine the specific cause.Because this error may also appear during other operations. Therefore, we hope to have more specific log information.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

kyleblackman6 avatar image
0 Votes"
kyleblackman6 answered henleym commented

Thanks, I've attached the CCM Update Logs on one of the devices with this issue.

Last Enforcement State - Failed to install update(s)
Last Enforcement Message Time - 10-04-2021 03:24
Last Enforcement Error Code - 0x87D00324
86886-updatesdeployment-20210411-170654.log86858-updateshandler-20210412-120630.log86935-updatesstore-20210412-041546.log



· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Did you ever get this resolved? I've run into the same issue with the 20H2 Feature Update on one of our workstations.

0 Votes 0 ·

Microsoft provided me with this command which fixes this issue in most cases (although it doesn't seem to fix all devices):

Invoke-WMIMethod -Namespace root\ccm -Class SMS_Client -Name ResetPolicy -ArgumentList “1”

However, this issue doesn't occur when upgrading to 21H1. So I have deployed the 21H1 feature update and removed 20H2.

3 Votes 3 ·

I ended up re-imaging it because it was a basic image on it and I couldn't find any other solutions online. I appreciate you posting this though, as I will keep this in my back pocket if it comes up again!

0 Votes 0 ·
henleym avatar image henleym kyleblackman6 ·

Can confirm this fixed one of my workstations that could not finish the 20H2 feature update

0 Votes 0 ·