Hello,
Azure Smart Lock keeps locking AzureAD users for some reason and I can't for the world find out why.
Setup:
We are running a Synology NAS. This NAS is connected to Azure through a VPN Gateway. This way we can sign-in on the NAS using a WebDAV service and authentication through Office365 (email). To access the files on the NAS we use a third party application RaiDrive where the user can login with their email and password.
Since we enabled the "change your password every 30 days" policy in O365 the issues began to rise. Users are getting locked out of their accounts and the NAS also states the account is on LOCKOUT state.
Upon investigating on the web I found out about Smart Lock. I've set the timer to 60s and failed login tries to 30 with no result. Users keep getting locked out, even while doing nothing. I've already contacted Synology Support but they told me there is no lock option in the NAS that could cause this, it's from Microsoft.
Just to be clear, we are not running a hybrid AD, it's only AzureAD.
Anybody familiar with this problem? Changing the Smart Lock settings doesnt change anything, user keeps getting locked out for hours and I'm not even able to UNLOCK it from an administrator perspective. This is crazy....
All help is greatly appreciated.
