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RafaelAguilar-4841 asked saldana-msft edited

Upgrade Win10 build 1909 to 20H2 Error 0X80240020

Good afternoon Team.

I hope you are well.

I have a query, in my client we are deploying Windows 10 version upgrade, in this case build 1909 to 20H2 via "Feature update to Windows 10".

When reviewing the deployment status I have many computers with the error "0X80240020 Operation did not complete because there is no logged-on interactive user".

The deployment is configured as required to install without user intervention.

Testing:
- I applied this possible solution by inserting a value in the following registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade] but I was unsuccessful as the error persists. I got this solution from https://lnkd.in/eQSqA72

Has it happened to you? What else can I apply to solve this problem?

Thank you.

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Hello,
I had the same error, but on only one machine. I deleted directory C:\Windows\SoftwareDistribution\Download\6a82eea2123addae3ea8cd6d3e297e1f which stored only SetupHost.exe and one-byte "state" file. There was no 4GB .esd file. Dowload and installation (all three files, incl. .esd) has started right after clicking "Try again" in Software Center.

Hope this helps :)

Michał

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Amandayou-MSFT avatar image
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Amandayou-MSFT answered Amandayou-MSFT commented

Hi @RafaelAguilar-4841,

We could try to upgrade Win10 build 1909 to 20H2 manually on the problematic client side, if it is failed, there might be something wrong with client. If not, we could check some logs to troubleshoot it.

Updates Deployment Agent now starts a job to download the software update files from the distribution point. This can be seen in UpdatesDeployment.log, please check if the content is downloaded on the side of client:

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Then Updates Deployment Agent raises a state message to update the current enforcement state and then starts the installation of the update. We see the following in UpdatesDeployment.log:

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Besides, here is the similar post we could refer to:
https://www.reddit.com/r/SCCM/comments/dbtyqr/feature_update_1809_operation_did_not_complete/
Note: This is non-official Microsoft article just for your reference.



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Hi,

Just checking in to see if there is any update. We haven't heard from you for a few days and would like to know the current status of the problem. Is the problem solved? Do you need any further assistance? Look forward to hearing from you.

Thanks for your time.

Best regards,
Amanda

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RafaelAguilar-4841 avatar image
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RafaelAguilar-4841 answered Amandayou-MSFT commented

Hi Amandayou-MSFT.

The devices are low on disk space and have McAfee installed. Therefore, the AV is blocking updates.

Thank you very much for your help.

Best regards.

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Hi,

Thank you very much for the update and we're glad the problem is solved now. If you have any questions in future, we warmly welcome you to post in this forum again.

Have a nice day!

Regards,
Amanda

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