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QuantaNeon-5046 avatar image
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QuantaNeon-5046 asked JennyFeng-MSFT commented

[HELP] Unable to reset my Laptop, nor even able to reinstall windows using usb

My laptop randomly started showing blue screen saying- ur pc ran into a problem and needs a restart
THEN i decided to just reset the pc but it just said tht there was a problem resetting your pc

Here is reset the logs in- C:\$SysReset\Logs- https://pastebin.com/SJnTnFUH

windows-10-general
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@QuantaNeon-5046
Hi,

Just checking in to see if the information provided was helpful.

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If no, please reply and tell us the current situation in order to provide further help.

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@QuantaNeon-5046
Hi,

We have not get information from you for several days.

If the reply is useful for you, please accept as answer. It will be helpful to other members who have same questions.
If you have any other confuse, please reply to us directly.

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Docs-4663 avatar image
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Docs-4663 answered

What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved




Please perform the following steps:

1) Find 2 or 3 flash drives that you can format (> or = 8 GB)

2) Make tools that can be used to recover important files, test the drives, and troubleshoot

3) On a working computer create:

a) a new bootable windows 10 iso 20H2:
https://www.microsoft.com/en-us/software-download/windows10
Download Windows 10 ISO File
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
Create Bootable USB Flash Drive to Install Windows 10
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

b) bootable Sea Tools flash drive:
https://www.seagate.com/support/downloads/seatools/


c) bootable Ubuntu flash drive:
Create a bootable USB stick on Windows | Ubuntu tutorials
https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0
https://www.pcworld.com/article/2147063/linux-to-the-rescue-how-ubuntu-can-help-a-computer-in-distress.html




4) Find a camera or smartphone camera to take pictures and post images into the thread


5) Run Sea Tools long generic and SMART tests> post images into the thread
(after the testing has completed this flash drive can be used to create the Ubuntu flash drive)

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@QuantaNeon-5046
Hi,
When you factory reset your Windows PC, it only fixes a few minor issues with the driver. Any major problem such as outdated drivers is not resolved by resetting the PC.
In addition, if the cause of BSOD is related to hardware, resetting PC is not going to help at all.

You can troubleshoot this problem while trying to upgrade by doing the steps provided on the article below:
Troubleshoot blue screen errors
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad?ui=en-US&rs=en-US&ad=US

Please understand due to security policy and from our professional level, we do not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-business

Hope above information can help you.

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