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Ramki-5805 avatar image
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Ramki-5805 asked maracucho1997-4705 commented

Recording Mising in Live Event

is there any recent changes happend in MS Live meeting recording, as i cannot see the Live meeting recording to download as a organizer after LE ends

![![86454-image.png][1]][1]

policy is enabled to Always.

Could some one test and confirm


office-teams-windows-itpro
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered Ramki-5805 commented

@Ramki-5805,

I don’t get such update about Live event.

I tested this in my environment. The result is the same as yours. No recording could be downloaded by organizer after ending the Live event.

We will work on this problem. Any update I will share with you as soon as possible.

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Thanks @SharonZhao-MSFT as always...

Awiting for your udpate., what went wrong in the backend and any workaround etc...

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TM250131

@SharonZhao-MSFT

Title: Organizers and producers can't see the download option for live event recordings
User Impact: Organizers and producers can't see the "Recording" option to download a live event recording.
More info: The download option isn't visible under "Live event resources." While we're focused on fixing the download option, users can click the live event attendee link to view the recording.
Current status: We're continuing to analyze service logs, specifically focusing our attention on reviewing the code for recording data to identify if the issue is coming from there.
Scope of impact: Impact is specific to organizers and producers trying to download live event recordings.

PG Teams is working on it

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@Ramki-5805
Thanks for your sharing.
If I get any update, I will share with you here, and vice versa.
Have a nice day!

1 Vote 1 ·

@SharonZhao-MSFT

Thanks for the information .yes its available however is it work around?

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DorjeMcKinnon-6160 avatar image
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DorjeMcKinnon-6160 answered DorjeMcKinnon-6160 commented

We have the same issue here in NZ - logged an incident with MS on Monday 12 Apr.
The TM250131 text is incorrect

If the organiser of the Live event OR an Attendee (I've tested both) goes does the following
"users can click the live event attendee link to view the recording."

they get an error message, they do not see the video.

I've lodged my complaint with our MS account manager, but not even an update on status today.
hmmmmmm makes those within organisations promoting the M365 platform loose a lot of social capital when MS don't update us on this type of issue.
In my case it was a CEO , senior leader update. So not great for getting continued support from the top team when we can't distribute their message to 5/6 of our organisation.

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I just had this back from MS support

There is currently no ETA provided for this. Next update for this incident will be on Friday, April 16, 2021, at 10:00 PM UTC.

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DorjeMcKinnon-6160 avatar image
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DorjeMcKinnon-6160 answered maracucho1997-4705 commented

Hi Everyone,
Today I could download the video from our Teams Live event using the following:

  • Go to Teams Admin centre https://admin.teams.microsoft.com/

  • Click on analytics & reports

  • click on Usage reports

  • select "Teams live event usage" report

  • run the report

  • scroll down

  • find your event in the list of events below the graph

  • click on your event, this will show the details for your event

  • below the details will be the downloadable items

  • click on the "recording" to download it

Until today the status for our Recording was "Pending", today that changed to "Available"

The Microsoft advice I had was to check and see if the Attendee link, showed me the video. It didn't, I still got the error I mention in my post above, but using the Teams Admin centre I could find the video and download it.

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This workaround worked for me too on a meeting that got corrupted somehow and wouldn't let me download other ways.

1 Vote 1 ·

DorjeMcKinnon-6160
Thanks for your sharing.

@Ramki-5805,
You could try this workaround to get the recording.

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DorjeMcKinnon-6160 avatar image
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DorjeMcKinnon-6160 answered SharonZhao-MSFT commented

@SharonZhao-MSFT @Ramki-5805

Yes it's a work around, but we always publish our Teams Live event recordings via Stream for our staff to get access to via Intranet news items and Yammer posts. So for us it works.

I've just sent a lengthy email back to the Microsoft Support Team but I will post the key issues here publicly as well.

When Microsoft have issues like this, the staff in larger customer organisations who support M365 products get their good will with other staff in the same company used up. If Microsoft were more forthcoming about :

  • The cause of the issue, or lines of investigation being undertaken

  • Where the resolution process is

  • What the likely outcome of the process is

Then staff like me who promote / train / and give other staff confidence in Microsoft products would be better able to do our jobs.
With this issue and the Mid March 2021 Microsoft issue , if Microsoft had sent out every 4 hours much much more detail, then I could have done my job better by being able to explain to senior staff what was going on.

Because (probably for litigious reasons) so little information is passed to customers who've raised tickets until the issue is almost resolved, customers like us guess at the cause, use that guess to explain to our organisation and prepetuate the poor communication we get from Microsoft.
All this does is erode confidence in the M365 suite of products. It also erodes confidence in the professional abilities of staff like myself in customer organisations.

I get that M365 is really really complex, but being a bit more open about where issues are, when we can expect resolution and what the cause is would actually do Microsoft quite a lot of good.



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@DorjeMcKinnon-6160 @SharonZhao-MSFT

Thanks for the update and i have also raised a case with MS with no update, and simply they are providing the SI from portal.

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@Ramki-5805,
Thanks for your sharing.
You can get more efficient help by raising a case. The support engineer could collect your backend log files and analyze your problem exactly.
If you have any update, please kindly share with us here.
Have a nice day!

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@SharonZhao-MSFT : Till now they have not collected any logs from affected machines as they are mentioning its Service Interruption gloabally.

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