question

JennyVia-3046 avatar image
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JennyVia-3046 asked CiciWu2-MSFT answered

Intune suddenly pop up after Iphone restored

I have received an Iphone XS as a replacement phone from Apple a year ago.
Yesterday i do factory reset on the phone and it pops Microsoft Intune app that require me to sign-in.
I can't go to other window or even minimise the Intune page.

this phone has been in my used as my personal phone and i don't remember to install Intune / never used it before.
Apple's genius has no answer for this issue.

please advice, what should i do?

thank you.

mem-intune-enrollment
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1 Answer

CiciWu2-MSFT avatar image
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CiciWu2-MSFT answered

Can I know if your company has configured Intune and the replacement XS has enrolled to the Intune before? If the answer is no, I guess that the XS is a refurbished machine and it has been enrolled to the previous company. When it was recycled by Apple, the phone hasn’t unenroll by the previous company. Therefore, when you try to factory reset the machine, it pop up with the window and require me to sign-in with the previous company account that you don't know. At such situation, it is suggested that you contact Apple, report this situation and change phone again.

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