question

AleMadama-9897 avatar image
0 Votes"
AleMadama-9897 asked emizhang-msft commented

unable to sign in OneDrive anymore

Hi all,
I can't sign in to OneDrive.


this is the error I get:
86567-screenshot1.png


I already tried to:



  1. uninstall - reinstall OneDrive

  2. MS Office quick repair

  3. MS Office online repair

  4. from inetcpl.cpl: verified already ticked: Use TLS 1.0, Use TLS 1.1, Use TLS 1.2

  5. from inetcpl.cpl: verified already ticked "Automatically detect settings" option and already unmarked the option "Use a proxy server for your LAN".

  6. netsh winsock reset catalog

  7. netsh int ip reset

  8. ipconfig /release

  9. ipconfig /renew

  10. ipconfig /flushdns

  11. %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset

  12. windows update

  13. complete Office365 uninstall from control panel and then new installation (click2run)

  14. complete Office365 uninstall using "uninstall support tool" (see https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-us&rs=en-us&ad=us)and then new installation (click2run)

nothing changes...

I can access, with the same account, from office.com and onedrive online, as well as I can access to Onedrive app on others PC


now I do not know what else I can do.


It seems nothing changed on that PC from when it got stuck.


May you please help me?


thank you, regards


office-onedrive-client-itpro
screenshot1.png (80.7 KiB)
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emizhang-msft avatar image
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emizhang-msft answered

Hi @AleMadama-9897,
I suggest you try to check if you enable the firewall or antivirus software, if yes, disable them and check the result.


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AleMadama-9897 avatar image
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AleMadama-9897 answered emizhang-msft commented

Hi emizhang-msft,
sorry, I didn't include that in my list but I already tried to disable antivirus/windows firewall

the same result...

Ale

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Did you use Proxy server?

0 Votes 0 ·

no, any proxy

I found an old onedrive_setup.exe, I want to try installing this one

let you know

0 Votes 0 ·

OK, any updates please post here. :)

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